Terms of Service

1. Acceptance of Terms

By accessing and using our sustainable fashion marketplace, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use our service.

2. Use License

Permission is granted to temporarily use our platform for personal, non-commercial transitory viewing and purchasing of sustainable fashion items. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for commercial purposes or public display
• Attempt to reverse engineer any software contained on our platform
• Remove any copyright or proprietary notations from the materials

3. Account Registration

To access certain features of our service, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

4. Data Collection and Privacy

By creating an account, you consent to our collection and processing of your personal data as described in our Privacy Policy. This includes:

• Email address for account management and order notifications
• Profile information for account personalization
• Purchase history for order management and recommendations
• Communication preferences for marketing (optional)

5. Buying and Selling

Our platform facilitates the buying and selling of sustainable fashion items. Users agree to:

• Provide accurate descriptions of items for sale
• Honor all purchase commitments
• Comply with all applicable laws and regulations
• Not sell counterfeit, illegal, or harmful items

6. Payment and Refunds

Payment processing is handled through secure third-party services. We accept various payment methods including PromptPay, Visa, MasterCard, UnionPay, and TrueMoney Wallet. Refund policies vary by seller, but we encourage sustainable practices and fair resolution of disputes.

7. Return Policy

We want you to be completely satisfied with your purchase. Our return policy is designed to be fair while maintaining the quality of our second-hand items.

Return Conditions:

• Items must be returned within 14 days of delivery
• Items must be in the same condition as received
• Original packaging and tags must be included
• Items must not show signs of wear, washing, or damage
• Intimate apparel and custom-altered items are not returnable

Return Process:

• Contact our customer service at contact@ootr.studio
• Provide your order number and reason for return
• Receive return shipping instructions and prepaid label
• Package item securely and ship within 3 business days
• Refund will be processed within 5-7 business days after receipt

Return shipping costs are covered by OOTR for defective or incorrectly described items. For other returns, shipping costs may apply.

8. Prohibited Uses

You may not use our service:

• For any unlawful purpose
• To harass, abuse, or harm others
• To transmit spam or unsolicited communications
• To impersonate others or provide false information
• To interfere with or disrupt the service

9. Disclaimer

The information on this platform is provided on an 'as is' basis. To the fullest extent permitted by law, this company excludes all representations, warranties, conditions and terms related to our platform and the use of this platform.

10. Governing Law

These terms and conditions are governed by and construed in accordance with local laws, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

11. Changes to Terms

We reserve the right to revise these terms at any time. By using this platform, you agree to be bound by the current version of these terms of service.